You commented “SUPPORT”: here it is

Voice-Calibrated Support Reply Template

Set your brand voice once and get AI-generated support replies that sound like you, not a bot, for every ticket type.

Free template · copy-paste ready · built by the BrainVaultAI team

Generic AI support replies erode trust. This template solves the root problem: it first calibrates Claude to your voice, then generates replies that feel human and on-brand. Works for email, help desk tickets, and DMs. Use it to build a reply bank for your most common ticket types, or run it live for one-off edge cases. Set the voice calibration once and reuse it across your team. ### How to use

Run the Voice Calibration prompt once. Save the output as your 'voice brief.' Then use the Reply Generator prompt for any ticket, paste the brief at the top every time.

Step 1: Voice Calibration Prompt
Analyze my writing style and create a voice brief I can give to an AI to write support replies that sound like me. Here are 3 examples of how I actually write to customers: Example 1: [PASTE A REAL EMAIL YOU SENT]
Example 2: [PASTE ANOTHER]
Example 3: [PASTE ANOTHER] From these, extract:
- Tone (formal/casual/direct/warm, be specific)
- Sentence length patterns
- Words or phrases I use often
- Words or phrases I never use
- How I handle bad news or complaints
- How I close messages
- One sentence that captures my voice Format this as a brief someone could paste at the top of a prompt to replicate my style.
Step 2: Reply Generator
[PASTE YOUR VOICE BRIEF FROM STEP 1 HERE] Using the voice brief above, write a customer support reply for this ticket: Ticket type: [REFUND REQUEST / BUG REPORT / ANGRY CUSTOMER / BILLING QUESTION / FEATURE REQUEST]
Customer message: [PASTE THE ACTUAL MESSAGE]
Context I have: [ANY ACCOUNT HISTORY OR RELEVANT FACTS]
Desired outcome: [WHAT I WANT TO HAPPEN NEXT] Rules:
- Sound like a human founder or senior team member, not a support bot
- Acknowledge the specific thing they said, not the category of problem
- If I can't give them what they want, give them something adjacent
- End with one clear next step
- Under 150 words unless complexity requires more

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